Yes. We provide pet taxi service to and from veterinarians, groomers or wherever you pet needs to go. You must provide a pet carrier for cats, or other small animals. Rates are based on time spent. Call for a quote.
Gratuity is never expected but is always appreciated. Your sitters are dedicated to the care of your pets and your home. Your sitters will receive 100% of any gratuity. You can add a tip to the invoice total.
No, please understand that we have made time for your visits and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter.
If there is an emergency with your home, we will contact you immediately for instructions on how to handle the situation. If we can not reach you, we will call your secondary contact and emergency contacts. If there is an emergency with your pet our sitters are Pet CPR & Pet first aid certified. In the even that your pet needs more help than we can provide we will rush them to the nearest vet and call you on the way.
No. We do not walk your dog with other client’s dogs. Your dog(s) get our undivided attention. We feel that group walks are dangerous for both the dogs and our walkers. If you own 2 dogs that normally walk together, we will walk them together.
Kelly’s Kritters requests the name and phone number of a person living nearby. If our sitter is physically unable to reach your home due to impassable roads, we will contact that person. Your pets’ health and well-being is of our utmost concern and we will contact you as soon as possible to keep you informed of these events. This is pertaining to snow, hurricanes, and severe storms. Kelly’s Kritters will continue service as soon as it is safe to do so.
Extreme heat is dangerous for your pet. We will cut the walk short and spend the remainder of time inside playing & cuddling.
We walk rain or shine, barring lightning, tropical storms & hurricanes. If it is storming, we will take your pup out for a potty break and then play & cuddle inside. We will use the towels you provide to dry them off when we come back in.
Kelly’s Kritters makes every effort to accommodate our customers’ requests, however, due to availability your preferred sitter may not be available. All our sitters are employees and undergo background checks and continuous training.
Kelly’s Kritters operates as a team. All of our sitters are employees and undergo background checks and continuous training. The team concept ensures availability when you need it.