Kelly’s Kritters requests the name and phone number of a person living nearby. If our sitter is physically unable to reach your home due to impassable roads, we will contact that person. Your pets’ health and well-being is of our utmost concern and we will contact you as soon as possible to keep you informed of these events. This is pertaining to snow, hurricanes, and severe storms. Kelly’s Kritters will continue service as soon as it is safe to do so.